I CANNOT LOG INTO MY ACCOUNT. CAN YOU HELP?
Please reset your password by selecting the "Forgot Password" link on the login page. We'll send an email to the address on file that will prompt you to reset your password. If you're still having issues, please contact us at email@example.com.
WHAT IS YOUR FREE SHIPPING POLICY?
We offer FREE GROUND SHIPPING to anywhere in the 48 contiguous (continental) United States, for any order exceeding 35 dollars. (Hawaii, Alaska, U.S. Territories such as Guam or Puerto Rico, and APO/FPO/DPO addresses are excluded from this offer.)
Any order that includes tablets will automatically qualify for the same FREE GROUND SHIPPING service.
DO YOU SHIP TO CANADA OR MEXICO?
Currently, we only ship to US Addresses.
WHAT ARE UPTIME REWARDS?
UPTIME Rewards is a free rewards program that lets you earn points on all your product purchases, social shares and then redeem rewards. You can learn more here.
HOW DO I USE COUPON CODES?
Discount or coupon codes may be applied during the checkout process. From your cart, click on the "Checkout" button to get to the checkout page. Discount codes can be obtained at the time of account creation, given as a promotion or instant savings from clicking a digital ad or email, and as codes provided as rewards for redeeming UPTIME Points. Discount Codes are not valid during certain promotional periods, such as periods when an automatic discount or other offer is applied to the entire store.
DISCOUNTS ARE NOT WORKING FOR MY SUBSCRIPTION ORDER. WHAT'S GOING ON?
Subscriptions are offered at a base discount of 5% for Energy Drinks, 10% for Energy Tablets. There are many cases where a promotional code may not be accepted for subscription products. You may enter UPTIME rewards coupons generated by the UPTIME Points module (red gift box icon) from recurring subscription orders in the checkout process only. Currently, users cannot enter subscription rewards or discount codes into their shopping cart. The checkout process (shipping and payment screens) are the only screens that accept discount codes for purchases of new subscriptions.
If you have an existing subscription, you may also apply your rewards coupons to upcoming deliveries. This can be done by going into Account>>Manage My Subscriptions>>Delivery Schedule>>Apply Discount.
HOW DO I BECOME AN AMBASSADOR FOR UPTIME?
We're always looking for compatible people with great energy to join our UPTIME Tastemakers program. Stay tuned for more information.
HOW DO I CANCEL MY ORDER?
We have a 100% Product Satisfaction guarantee. If your shipment was damaged or defective in any way, please contact firstname.lastname@example.org. We’ll make it right.
HOW DO I CANCEL MY SUBSCRIPTION ORDER?
If for any reason you're not satisfied with your recurring order, you may revise/cancel it through the account page. Just click the link, "Manage My Subscriptions", look for your recurring order, and revise/cancel it.
CAN I GET SOME FREE SAMPLES?
At this time, our sampling policies prohibit us from arbitrarily giving out free samples to anyone who asks for them. Our promotional campaigns and other activities may require free samples to be distributed at UPTIME's discretion.
CAN I BECOME A WHOLESALER FOR UPTIME?
Please visit our wholesale section and register to become a wholesale customer. Fill out a form with basic company information, and we'll take you through the approval process.